Sequences — how-to

<p>Pick a template. AI writes each step in your brand voice. The dispatcher handles step timing, quiet hours, opt-outs, and unsubscribe headers. Mix email and SMS in the same flow.</p> <h2>What it does - 10+ template starting points (welcome, abandoned cart, re-engagement, etc.) - Mixed email + SMS in one sequence - Per-recipient personalization (light / moderate / deep) - TCPA quiet-hours enforcement - STOP opt-out + unsubscribe header handling - Per-step performance dashboard - Auto-trigger from Shopify (checkout abandoned, order placed) + booking events (confirmed, canceled, no-show, completed, rescheduled)</h2> <h2>How to use it 1. Open Sequences and create one. 2. Add steps — email and SMS can mix in the same flow. 3. Let AI draft each step's copy in your brand voice, then edit. 4. Set the trigger (manual enroll, booking event, Shopify cart, webhook) and activate.</h2> <h2>Good to know - <strong>Available on:</strong> Starter, Growth, Scale - <strong>Connected tools:</strong> Postmark (BYO) or SMTP (email steps), Twilio (SMS steps), Shopify (cart + order triggers), OpenAI (per-step copy generation) - <strong>Find it in the app:</strong> open `/sequences` - SMS steps respect TCPA quiet hours automatically. - Booking and Shopify events can enroll (and cart recovery cancels when the order completes).</h2>